Privacy Policy

Introduction and Terms

Lloyd Concrete Co. Limited ("We" or "us") is dedicated to safeguarding and respecting your personal data and privacy. This privacy policy pertains to the utilization of any personal data collected from you through our services. We are legally bound to handle your information in accordance with all applicable laws governing the protection of personal data, including the Data Protection Act 1998 (DPA) and The General Data Protection Regulation 2016 (GDPR), collectively referred to as "Data Protection Laws," along with any subsequent laws.

Who we are and how to contact us

For the purposes of the Data Protection Laws, Lloyd Concrete Co. Limited is the data controller, with a registered company number 13039633. To request more information about our privacy policy or seek information regarding data protection, please contact us using the details provided below:

FAO: Privacy Officer, Lloyd Concrete Co. Limited, Unit 17, Parkside Business Centre, Hoddesdon, Hertfordshire, EN11 0ES.

Email: info@lloydconcrete.co

Telephone: 01992 461948, and ask to speak to the Privacy Officer.

Your rights

According to the Data Protection Laws, your rights include:

1. To be informed: We must provide this privacy notice, emphasizing transparency in how we process your data.

2. Access: You have the right to know what details we hold about you and why.

3. Rectification: We are obligated to correct or update your details.

4. Erasure: Also known as the right to be forgotten.

5. Restrict processing: You can 'block' or suppress the processing of your personal data.

6. Data portability: You can obtain and reuse your provided personal data.

7. Object: You can object to us processing your data for direct marketing and/or profiling.

8. Rights in relation to automated decision making and profiling: We do not employ automatic decision making or processing.

The data we collect about you

We process personal data, including name, address, email address, IP address, and cookies (website). Our collection methods include:

1. Through our website;

2. Through engagement of our services;

3. By communications;

4. Networking; and/or

5. Through engagement of service providers.

How your data will be used

We use the information about you to:

1. Ensure effective presentation of content on our site for you and your devices;

2. Provide information, products, or services you request or may find interesting, with your consent or based on Legitimate Interests;

3. Fulfill obligations arising from contracts between you and us;

4. Enable participation in interactive features of our service;

5. Conduct necessary infrastructure maintenance; and

6. Notify you about changes to our services.

7. Embrace the use of social media and process any publicly made comments by you.

Legitimate Interest & Marketing

1. When using Legitimate Interests, we record our decision and method, available upon request.

2. Existing contacts or customers are contacted by postal and electronic means with information about previous services or goods. New customers may be contacted by post or electronic means if they consent.

Third Parties

1. We keep your information within the organization, disclosing only when required by law or using third-party data processors under contracts ensuring secure handling and retention.

Data Retention

Our data retention policy, in compliance with Data Protection Laws, is available for inspection upon written request.

Data Deletion

Under Data Protection Laws, the right to erasure is decided case by case. Requests for data deletion must be submitted in writing.

Data Correction

We promptly correct or update your data upon receiving a written request specifying inaccuracies.

Data Inspection

You can request access to your personal data in writing under Data Protection Laws, and we will respond within one calendar month.

Changes

This privacy notice is regularly reviewed, and you should check back periodically for updates.

Complaints

You have the right to complain about the processing of your personal data. Contact us using the details provided above, or escalate to the Information Commissioner's Office if unsatisfied.